Benjamin Franklin Plumbing

9500 Ray White Rd STE 200, Fort Worth, TX 76244, USA

About Benjamin Franklin Plumbing

4.8 / 5

from reviews

    Ann Marie Irizarry
    -
    February 16, 2024

    Let's start with how amazing the Customer Service personal that I spoke with on the phone to book my appointment. She took the time to listen to my concern, understood that I needed someone this evening and was able to get someone out. Then the service personal they sent (after hours) was amazing, took his time to explain everything wrong with the Aqua booster/water heater. Then took his time to make the repair, to show us the repair was complered. Thank you Gio and Thank you to your coworker! *I didn't caught her name due I was so worried at the time of my call*

    Tim Grubb
    -
    February 16, 2024

    I had contracted Ben Franklin Plumbing to move my gas line in my kitchen remodel. I was in communication with them for several months on the progress of the work. I scheduled and put a down payment on the job totaling around $3690 and confirmed a date and time. I received 10 reminders of the appointment time and date and on the day of nobody showed up. This is even after I had a text notification that the plumber was on the way at 8 am. After 4 hours of waiting I called the office. They then rescheduled the work for the following day. I had to call another company to dig the trench Ben Franklin had said they would do and never showed up. The other contractors worked until 9 pm digging my trench with the intention of Ben Franklin finishing the plumbing. The next day Ben Franklin came out and told me that they cannot do the work for the price agreed upon in the original quote and left me high and dry with a shrug of their shoulders and a “sorry.” Still waiting on my down payment to be reimbursed but this will take 3-5 business days. I would never recommend this company to anyone asking and cannot believe their lack of integrity. Photo below on where the work was at when they left me high and dry.

    E Carter
    -
    April 05, 2024

    This was the first time I used this company. The service technician (Nick) who came to my home was incredibly professional and knowledgeable. He quickly diagnosed the issue and efficiently fixed it, all while explaining the process to me in a clear and understandable way. I felt confident in his expertise and appreciated his attention to detail. I highly recommend.

    Margo Hicks
    -
    March 01, 2024

    The experience was wonderful. Mr. Randy was really patient with my adult son. He explained everything in detail so that he understood. Great customer service and fast response. I would highly recommend their services. Thank you and God Bless this company.

    Jose Pacheco
    -
    May 27, 2024

    I requested a quote , they showed up to do the work but turned out they made mistake in it and had thr wrong location and materials listed . They wanted to refuse the agreed quote, which I didn't agree with them changing it. They said they would call to reschedule the repairs and never showed up again, I called them 2 times and still nothing, this is a really bad company which does not honor their commitment.

    Benjamin Franklin Plumbing

    Our Address

    9500 Ray White Rd STE 200, Fort Worth, TX 76244, USA

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