We had only been in our new build 3 months when we experienced an unexpected sewer line stoppage. Naturally, it occurred on a Friday night. Called Go Pro Plumbing first thing Saturday morning and was amazed they could get to us on the same day. We were given a window for their ETA and were kept notified about their arrival time. Charlie spoke to us about the problem and gave us an expectation of the cost. It was very hard line to unstop but Charlie kept at it in 104 degree heat until he got us back operational. We liked him because he was very clear on what to expect, very courteous and respectful, and acted like he was taking care of his own parents. It is very clear he has what we would call old fashioned values, which we are drawn to. We selected him, in the first place, due to the great reviews we read. Turns out, what we read was what service we received!
I had roots in the main sewer line and Charlie immediately got me on his schedule for the day. Great communication and service!
Charlie is the BEST plumber in Little Elm! He is honest and trustworthy and I highly recommend GoPro Plumbing to ANYBODY who has a plumbing issue. He was very professional with accurate evaluations and fast and convenient solutions. As professional as anyone could hope for. I will ONLY use GoPro Plumbing from now on. Thanks Charlie!!!
Charlie came out and did an amazing job. I had a leak right up next to my foundation which was very worrisome. Charlie was polite, professional, and very knowledgeable as he walked me through the whole plan of getting it fixed. He was upfront and stayed at or lower than the quotes he would give. I highly recommend this company!
Excellent experience. Charlie is a blessing! Had a complicated leak between water line & irrigation & invasive root system. Charlie spent more time that most would trying to solve the issue. While he couldn't fix the problem, he gave me wise guidance. I appreciate his tenacity & kindness. Having an expense repair at hand is stressful & his thoughtfulness was so genuine & caring. I would highly recommend this company for your repair needs.
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