Newly built house with hvac setup by houk . Vent duct was completely torn , upon warranty claim they came and tapped it which got torn again . Second time also they came back and tapped it off instead of changing the duct . This company lacks professionalism.
My rep was Peggy. As a customer service representative myself, I really appreciate how thorough she was on helping me get my thermostat situation handled. It did not stop there. She was in touch daily until the job was completed. You did not get that type of service anymore. She will be my main contact with your company for all of my needs. Peggy, I feel blessed to know you had my best interest at heart. I provided my family and friend her contact information for future reference.
First time working with Houk, and the overall experience was very positive. The technician Jose was excellent. Hopefully we won’t need to call again for a while, but I would definitely use the service again!
I recently had the pleasure of working with Jose and Gabriel, and I must say, the level of customer service I received was truly EXCEPTIONAL. From my initial contact with their office staff to the completion of service, every interaction was characterized by professionalism and courtesy. Jose and Gabriel displayed a genuine commitment to customer satisfaction. When both technicians arrived at my home, they were not only punctual and courteous (and put on shoe covers) but also took the time to explain the issues with my HVAC system in a way that was easy for me to understand. They patiently answered all my questions and even discovered that sheet rock was covering a spot for a vent. We immediately called our warranty guy and put in a ticket to resolve this issue. How does inspection miss this before closing???!!! Both Jose and Gabriel did an outstanding job and went above and beyond their duty. That’s customer service!!! What truly impressed me was their dedication to ensuring my comfort. They worked efficiently to resolve the problem, and I could immediately feel the improvement in my home's temperature control. They even provided some valuable tips on how to maintain my system for optimal performance. In summary, I wholeheartedly recommend Houk AC and highly recommend Jose and Gabriel, if you can ask for them. Those guys provided exceptional customer service and expertise in HVAC solutions. Their commitment to customer satisfaction is truly commendable, and I will certainly turn to them for any future heating and cooling needs. Thank you, Houk AC for exceeding my expectations and ensuring my home's comfort!
When we have had issues with our AC, Houk has been incredibly kind and responsive. We appreciate the hard work and extra hours to ensure our unit was back up and running as quickly as possible. Everyone at Houk has also been very professional and friendly.
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